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We’re committed to delivering high-quality custom apparel and accessories you’ll love.
To ensure a smooth process and protect both you and our business, please review the following policies before placing your order.

1. Order Minimums & Turnaround Times

• Minimum order quantities may apply depending on the product and decoration method.

• Standard production time is 7–14 business days after payment and final design approval.

• Rush orders are available for an additional fee and must be confirmed in advance.

2. Payment Policy

• A 50% non-refundable deposit is required before work begins.

• All custom orders must be paid in full before any work begins.

• The remaining balance is due before pickup or shipment.

• We accept most payment methods. 

• Orders not paid in full will not be released.

3. Proof & Approval Policy

• We will provide digital artwork proofs for all custom orders.

• You must approve your proof in writing before production begins.

• Once approved, Y’allternative Outfitters LLC is not responsible for spelling errors, incorrect colors, or layout issues.

• Changes after approval may result in additional fees or delays.

4. Design Fee Policy 🎨

• A design fee applies to all custom artwork, mockups, or layouts created by Y’allternative Outfitters LLC.

• The fee includes minor revisions. Additional/Major changes may incur extra charges.

• Design fees are non-refundable.

• All design files remain the property of Y’allternative Outfitters LLC unless purchased separately.

5. Digitizing Fee Policy (Embroidery) 🧵

• Embroidery requires converting your artwork into a stitch-ready file which is a one-time digitizing fee applies to new designs, based on size and complexity.

• Files are kept on record for future orders at no extra charge (unless changes are made). 

• Digitizing fees are non-refundable once the process begins.

6. Bring Your Own Blanks Policy

• We’re happy to work on customer-supplied items, but all work is at your own risk.

• We cannot guarantee results on items we did not supply.

• We are not responsible for damage, defects, or imperfect results.

• We do not recommend using sentimental or irreplaceable products.

7. Returns, Refunds & Exchanges

• All custom orders are final sale — no returns, refunds, or exchanges once production begins.

• Replacements will only be made for manufacturer defects on blanks provided by Y’allternative Outfitters LLC.

• No refunds for errors on customer-supplied items or customer-approved designs.

8. Color & Material Disclaimer

• Colors may appear differently on screens than on the final product.

• Slight variations in print placement, fabric texture, or color tone may occur due to manufacturing processes.

9. Rush Order Policy

• Rush production may be available for an additional fee.

• Rush orders are subject to material availability and require written design approval before production.

10. Shipping & Pickup Policy

• Shipping is available at the customer’s expense.

• Y’allternative Outfitters LLC is not responsible for delays or damage caused by shipping carriers.

• Orders must be picked up within 14 days of completion unless other arrangements are made.

By placing an order with Y’allternative Outfitters LLC, you acknowledge that you have read, understood, and agree to these policies.